Shipping policy

Pawzios ships to eligible addresses in Canada, Australia, New Zealand, the United States, and the United Kingdom. Available shipping options and any shipping charges are shown at checkout.

Order processing

Please allow 1–3 business days for us to process your order before it ships. During busy periods or holidays, processing may take a little longer.

Estimated delivery times

After your order has been processed and shipped, estimated delivery is:

• United States: 03–10 business days
• United Kingdom: 03–10 business days
• Canada: 03–10 business days
• Australia: 05–12 business days
• New Zealand: 05–12 business days

These are estimates, not guaranteed delivery dates. Actual delivery may take longer because of customs checks, carrier delays, weather, or other circumstances outside our control.

Tracking your order

If tracking is available for your shipment, we’ll email the tracking details after your order ships. Tracking updates may take a few days to appear.

Customs charges

International orders may be subject to customs duties or import taxes. If these charges are not collected at checkout, you may need to pay them when your order arrives.

Delivery issues

Please check your shipping address carefully before placing your order. If you notice an error, email support@pawzios.com as soon as possible. We’ll try to help, but an address change may not be possible once an order has been processed or shipped.

If your order seems delayed, lost, or arrives damaged, contact us at support@pawzios.com and include your order number. We’ll look into it and help with the next steps.